How We Work
Your project, from first call to final walkthrough.
Here is what the experience actually looks like, step by step, including the part where you never have to call us for an update.
Here is what the experience actually looks like, step by step, including the part where you never have to call us for an update.
Most homeowners tell us the hardest part of an impact project was the silence. So we made the opposite our standard: you hear from us first, and you hear from us often.
We do. Your IDG project contact comes to you. You never have to chase anyone for an answer.
Every week, even when there’s no news to report, and any time something changes on your job.
By call, text or email, whichever you prefer. Tell us at the start and that’s how we’ll reach you.
Every project is a little different, but the path is the same. Here is what you’ll experience, what we’re doing behind the scenes, and when you’ll hear from us.
You: tell us what you need, either by answering a few quick questions online or by picking up the phone. It takes about a minute.
Us: a real person from our team gets back to you within one business day to find a time that works for you.
You’ll hear from us: within one business day, by call, text or email.
You: show us around. We look at your windows and doors, talk about how you live and what matters to you, and answer every question.
Us: we take rough measurements so we can price your project honestly. These are for the proposal. The exact measurements come later, on purpose (see below).
You’ll hear from us: we confirm the appointment ahead of time, and your proposal follows with a clear explanation of what’s in it.
You: review a clear, written proposal with no fine print. It states the scope, the products, the payment schedule, and who is responsible for the permit on your job.
Us: we walk you through it line by line, and we’re happy to answer questions for as long as you need before you sign.
You’ll hear from us: as soon as the proposal is ready, and again to answer anything you’re unsure about.
You: let our specialized measure technician in. This second visit takes exact, order-ready measurements of every opening.
Us: we compare them against the rough measure, confirm every product detail with you, and flag anything that needs your decision before an order is placed.
You’ll hear from us: to schedule the visit, and again once your measurements and product choices are confirmed.
You: relax. Your products are being made to your exact openings.
Us: we place your order and track it through production and delivery. Lead time depends on the products and the project, so we confirm it with you based on your job rather than quoting a number that may not fit.
You’ll hear from us: every week, even when the update is simply “no change, right on schedule.”
You: clear the areas around your windows and doors and be reachable on the day.
Us: we coordinate the installation, which is performed by our licensed partner contractors, and we stay on top of the schedule, the product and the details so the day goes the way it should.
You’ll hear from us: before installation day to confirm the date and arrival window, and as the work progresses.
You: walk the finished work with us and tell us what you see. If anything needs another touch, we put it on a punch list.
Us: we see every item through. When you’re satisfied, we close the job with a completion sign-off and a signed lien waiver.
You’ll hear from us: to schedule the walkthrough, and after every punch-list item is done.
You: get an aftercare guide and a walkthrough on how to take care of your new windows and doors so they perform for years.
Us: we stay reachable. If something needs attention later, our Service & Repair line is there for hardware, seals and tune-ups.
You’ll hear from us: our aftercare guide is yours at completion, and you can always reach us at (561) 293-6754.
Taken at your consultation so we can give you an honest, accurate price quickly. It’s built for a good proposal, not for ordering.
Taken within 48 hours of signing by a specialized technician who measures for a living. These numbers are the ones your products are made from.
Impact windows and doors are made to fit your exact openings, so a mistake found after the order is placed is slow and costly. A second, independent set of measurements, from a different person with a different purpose, lets us catch anything that doesn’t match before your products are built. It’s one more way we make sure it’s right the first time.
No surprises and no hidden fees. Each payment lines up with something you can see happening on your project, and the schedule is written into your proposal before you sign.
When you sign your proposal and we begin. This starts your precision measure and secures your order.
When your products arrive, made to your measurements and ready for installation.
When the work is finished and you’re satisfied at the final walkthrough and sign-off.
We believe you deserve the whole picture, so here it is. Saul is actively pursuing his Florida glazing contractor license and Impact Design Group is not yet a licensed contractor. Until that changes, installation is performed by licensed partner contractors.
Our local licensed general contractor partner pulls the permit. We manage the project around it: measuring, confirming your products, helping the contractor prepare the permit paperwork, coordinating installation, tracking city inspections and seeing the final punch-out through.
On some jobs we supply the products and the homeowner pulls the permit directly. In that case, permitting is your responsibility and is not part of our agreement.
Never a guess. Your written proposal states which of these applies to your project, so you’ll know who is responsible for the permit before you sign.
You’ll receive an aftercare guide and we’ll walk you through how to care for your new windows and doors, so you know how to keep them working and looking right for years.
If something needs attention down the road, our Service & Repair line covers hardware replacement, seal repair and tune-ups. We believe your word should mean something, so we put it in writing and then keep it.
Start your estimate in about a minute, or call us and talk to a real person. No pressure, no fine print.